Domestic US Coverage
Checkout accepts US shipping addresses only.
STORE POLICY
Shipping & Returns Policy
Orders are fulfilled through Dough. Checkout accepts US shipping addresses only. Review shipping, returns, and refund information below.
Processing & US Delivery Estimates
- Orders are processed in 1–3 business days.
- After shipment, estimated US delivery is 5–8 days for Standard, 2–3 days for Expedited, and 1–2 days for Express.
- Orders are fulfilled through Dough.
Shipping Charges
Shipping charges are shown at checkout.
Tracking Notifications
A tracking email is sent when your order ships.
Address Corrections & Order Processing
If you notice an error in your delivery address, contact team@dough.do promptly.
Address changes may only be possible before processing.
In-Transit Loss, Damage, or Carrier Delays
If your package encounters loss, theft, damage, or delay while in transit, please use your carrier tracking details to contact the delivery carrier directly.
CLIENT CARE & POLICY
Returns & Refund Policy
Clear, direct terms for every MÁFOOTA ZAFI order. All sales are final once delivered, with resolution for verified product defects or order discrepancies reported within 7 days.
Policy Basis
All Sales Final
No change-of-mind or buyer’s-remorse returns.
Notice Window
7 Calendar Days
Report product defects or wrong items within 7 days of delivery.
Return Shipping
$0 Return Cost
For verified defects or wrong items, a prepaid return label is provided at no cost.
Refund Routing
Original Payment
Approved refunds are credited to the original payment method.
All Sales Final
To maintain the integrity and hygiene of our products, all sales are final. We do not accept returns or exchanges for change of mind, sizing preference, or incorrect purchase decisions.
Many of our products are consumable, personal-care, or sealed for hygiene. Once opened, they cannot be resold — this policy helps us protect product safety and keep pricing fair.
Please review product details, ingredients, and size information carefully before ordering. If you’re unsure, reach out — we’re happy to help you choose.
Exceptions
We stand behind what we make. If something isn’t right due to our error or a quality issue, we’ll make it right within the windows below.
Defective Product Reporting
Report a product defect within 7 calendar days of delivery. Contact team@dough.do with your order number, photos, and a description of the issue.
Wrong Item
If you receive an item different from your order, notify us within 7 calendar days with your order number, photos of the item and packaging, and a brief description. Once verified, we will arrange the correct item and provide a prepaid return label at no cost.
Return Costs & Approved Refunds
For verified defect or wrong-item reports only, return shipping is at no cost with a prepaid label. Approved refunds are issued to the original payment method. Refund timing is not specified.
RISK-FREE PRE-ORDER GUARANTEE
Risk-Free Pre-Order
You may cancel a pre-order before it ships for a full refund, as detailed in the Dough Customer Terms.
ASSISTANCE
Need to Report a Defect or Wrong Item?
For orders delivered within the last 7 calendar days, email our support desk directly with your order number, descriptive details, and photos. Our team reviews all submissions promptly.